Refund policy
RETURN POLICY
Our return policy varies based on item type. Please review the details below before making a purchase.
CONSIGNMENT ITEMS
All consignment items are final sale and not eligible for return, refund, or exchange. As pre-loved pieces, they may show minor signs of wear. We encourage you to consult our Condition Chart and review item descriptions and multi-angle photos carefully before purchasing. All online consignment items are also available in-store. Questions? Email us at shoponline@frontandcompany.ca
NEW ITEMS
New (non-consignment) items may be exchanged or returned for store credit within 14 days of delivery. Refunds are not offered.
To be eligible, items must be:
In original condition
Unused
With tags and packaging intact
Final Sale Items: Sale items, gift cards, hair accessories, socks, and underwear are not eligible for return. Shipping and handling fees are non-refundable.
RETURN OPTION
- By Mail or
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Email shoponline@frontandcompany.ca within 14 days of receiving your order.
- We’ll send return instructions and a return confirmation number within 1–3 business days upon receival of request.
- Return shipping costs are the customer’s responsibility.
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IN-Store
- Bring eligible items and your original invoice to our Store at 3772 Main St. within 14 days of delivery.
- If approved, an exchange or store credit will be issued.