Frequently Asked Questions

We accept walk-ins from 11 AM to 3 PM, but please give us a call ahead of time to confirm availability at 604-879-8431. Our walk-in appointments are based on our scheduled bookings and staff capacity, so it's always best to check first.

If you’ve confirmed with us that we have space for walk-ins, please remember that we have a limit of two bags per visit for our consignment assessment. Be prepared for a wait of up to an hour, as each assessment typically takes about 15-20 minutes. If we can't complete the assessment in that time, we might ask you to schedule another appointment on a different day.

• We accept clothing, shoes and accessories for all gender expressions and sizes.
• We are style focused and are looking for contemporary and vintage pieces that are in season and on trend.

As a general reminder, all items should be cleaned and in good condition when brought in (no stains, rips, pilling, missing buttons, etc.).

Please note that we do not accept children’s clothing, suits, undergarments or household items on consignment.

We’re excited to help you find new homes for your pre-loved items! Consignment is by appointment only, which you can schedule through our Online Portal. Please bring a maximum of two shopping bags of clothing (no hangers), and each appointment lasts 15-20 minutes.

You can only book one appointment per day and make sure to bring several items, as we don’t start accounts for single items. During your assessment, we’ll consider our Seasonal Guidelines and current trends, and any items not selected will be returned immediately. Please remain nearby while we process your items, and if selected, you’ll need to sign a contract to start your consignment account. The account holder must be present at the appointment. 

During your appointment, we’ll assess your items based on their condition, original retail price, style, and how they fit with our Seasonal Guidelines. The assessment typically takes 15-20 minutes. Please remain nearby while we evaluate your items!

For in-season items, the processing usually takes up to two weeks. If your items are selected for an upcoming season or a special Pop-Up theme, they may be held longer to ensure they get the spotlight they deserve!

After your appointment, our team carefully appraises accepted items and prepares it for its new home. Once your items are entered into our system, in-season items take up to two weeks to process, and items selected for future seasons or our themed Pop-Ups may be held a little longer until they’re moment to shine!

Our appraisal process looks at the item’s condition, original retail price, style, and its fit for the current season. After hitting the sales floor, your items will have a full 60 days to find their new owner. For a little boost, items that haven’t sold after 30 days receive a 20% discount to help them find that perfect match.

If an item is still looking for a home after 60 days, we donate it (unless you request otherwise). Items donated through us are collected for our Rummage Sale, where proceeds support local charities. Anything remaining afterward is passed along to  charity organizations to keep the giving spirit going.

Once on the sales floor, your items will have a selling period of at least 60 days. If they don’t sell after 30 days, they will be discounted by 20% to help them find a new home. If they remain unsold after 60 days, they will be donated unless you specify otherwise.

You have two options! If you choose store credit, you’ll receive 50% of the sale proceeds, available immediately for your next shopping trip. Just provide your name at checkout. If you prefer a cheque, you’ll receive 40% of the sale proceeds, which can be requested anytime with a processing time of 3-5 business days.

Please note that for both in-store credit and cheque collection, valid photo ID (driver's license/healthcare ID/passport) is required to confirm account access. 

You can request your cheque at any time by contacting us at 604-879-8431 or by email consignment@frontandcompany.com, and we’ll process it within 3-5 business days.

Consignment is an amazing way to give your gently used items a second life! You bring your pre-loved clothing to us, and we sell them on your behalf. Once your items sell, you earn a percentage of the sale proceeds!

We have had the privilege to help commit our communities to sustainable and eco-conscious fashion since 1993, and we are proud of our now 5,000+ long-standing consignor relationships, and are always looking to make more! 

Book an appointment with us today through our Online Portal.